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Open tng88 Privacy Policy

We set out how tng88 collects, uses, stores, and shares personal data when you open an account, sign in, or ask us to check a request.

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CONTACT PATHS

Switch to the right contact

If you want to ask for access, correction, or deletion, start with the in-account form, then use the email route tied to your profile, or open live chat when you need a…

In-account form Use the form inside your account when you want to ask for access, correction, or deletion. We match the request to your profile first, then reply through the same route once we confirm what we can change.
Email route If you prefer a written trail, email us from the address on file. That lets us verify the sender, log the request properly, and send back the steps we can take under local law.
Live chat Live chat works well for quick privacy questions about cookies, retention, or consent records. We can point you to the right step, then move the case into the secure channel that matches your account.
STORAGE STANDARDS

Explore how we protect records

We treat privacy handling as part of day-to-day account work. Access is limited to staff who need it, and we use cookies for login, settings, and page stability rather than for anything…

Data use

We collect only the details needed to run your account, handle support requests, and keep records accurate. Where the law allows, we limit use to those purposes and avoid copying data into places that do not need it.

Cookies

Cookies help us keep you signed in, remember your language choice, and check whether pages load correctly. Browser controls can block some cookies, but parts of the site may not work the same way after that.

Account security

We protect account access with password checks, session controls, and verification steps when something looks unusual. If a login or change request appears risky, we ask for extra proof before we move the record.

Retention

We keep personal data only while it is needed for account use, legal duties, dispute handling, or misuse checks. After that period, we delete or anonymise records in line with our systems and the law that applies.

Request changes

If you want a correction, copy, or deletion request, contact us through your account, then tell us exactly what should change. We will confirm the identity match before we act, and we will explain any limit on the request.

Local law

Some requests can be delayed or narrowed when local law, security needs, or active retention duties apply. In those cases, we tell you what we can do, what we need next, and how to keep the case moving.

Open common privacy questions

These answers cover the points most people check before sharing data with us. If a request touches payments, misuse checks, or retention duties, we may ask for extra verification so we can protect the account and follow the law that applies in Malaysia.

It covers the personal data we collect when you open an account, log in, use cookies, contact support, or send a privacy request. It also explains how long we may keep records and when local law can shape our reply.

We may collect your name, contact details, login records, device details, support history, and transaction records tied to Touch 'n Go, GrabPay, Boost, or FPX. We use those records to run your account, verify requests, and prevent misuse.

Yes. Cookies help us keep you signed in, remember settings, and measure whether pages load and behave properly. You can control some cookie choices in your browser, but parts of the site may need them to work as expected.

We keep records only for the period needed to run the account, handle disputes, meet legal duties, and protect against misuse. After that, we delete or anonymise them where our systems and the law allow.

Use the in-account form, email route, or live chat and tell us what needs to change. We verify the request against your account before updating records, and we will explain any step we cannot complete.

Access can be limited when local law requires it, when a request could affect security checks, or when retention duties still apply. In those cases, we explain the reason and the next step you can take.

Start with support through your account, then use the email address or live chat linked there if you need a written trail. That keeps the request tied to your profile and makes follow-up easier.

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